Support

We're here to help you get the most out of Unwrap

Frequently Asked Questions

๐Ÿ” How do I scan a product?

Tap the scan button on the home screen and point your camera at the product's barcode. Unwrap will automatically detect and scan it, then show you what's inside.

๐Ÿ“ฑ Do I need an account?

No! You can use Unwrap as a guest with no account required. However, creating a free account lets you sync your scan history across devices and keep your data backed up.

๐Ÿงพ How does receipt scanning work?

Take a photo of your shopping receipt, and Unwrap will extract the items. You can then tap on each item to scan its barcode and see the full ingredient breakdown.

โš ๏ธ Why is an ingredient flagged?

Unwrap highlights ultra-processed food (UPF) indicators like artificial additives, emulsifiers, and sweeteners. Tap on any flagged ingredient to learn more about what it is and why it's highlighted.

๐Ÿ”„ How do I restore my subscription?

Go to Profile โ†’ Subscription and tap "Restore Purchases". This will restore any previous subscription linked to your Apple ID.

๐Ÿ—‘๏ธ How do I delete my account?

Go to Profile โ†’ scroll to the bottom โ†’ "Delete Account". This will permanently remove your account and all associated data. This action cannot be undone.

๐Ÿ“ฆ A product isn't in your database

If you scan a product that isn't recognised, you can add it manually. Unwrap will save it for you and help grow our community database.

๐Ÿšฉ How do I report incorrect information?

On any product page, tap the flag icon to report an issue. You can flag incorrect product details, wrong ingredients, or suggest corrections.

๐Ÿ’ก Tip: For the best scanning experience, ensure good lighting and hold your phone steady about 15-20cm from the barcode.

Troubleshooting

Camera not working?

Make sure you've granted Unwrap camera permissions. Go to Settings โ†’ Unwrap โ†’ Camera and ensure it's enabled.

App running slowly?

Try closing and reopening the app. If the issue persists, make sure you're running the latest version from the App Store.

Data not syncing?

Check your internet connection and make sure you're logged in. Go to Profile to verify your login status.

Still need help?

We typically respond within 24 hours

support@unwrap.app

Unwrap โ€” Know what you're eating

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